Store Policies

Returns

You have 30 calendar days to make a claim if goods received are damaged, you are dissatisfied with the product, and or items are missing from your purchase.

To be eligible for a return of a dissatisfactory product, your item must be unused and in the same condition as received, in its original packaging, with the receipt or proof of purchase.

For damaged goods, contact us within 30 days of receiving your order at contact@somethingkiwi.co.nz with photo evidence.

Refunds

Once we receive your item, or evidence of it, we will inspect it and notify you that we have received your return or claim. If your return or claim is approved, we will initiate a refund to your original payment method, or an agreed alternative.

Shipping

You are responsible for your own shipping costs when returning an item. Shipping costs are non refundable.

More

See our Terms of Sale and Privacy Policy. Nothing in these policies limits your rights under the Consumer Guarantees Act.